We're here to help! Find answers to common questions or send us a message below.
Frequently Asked Questions
How do I track my daily well-being?
Go to the Diary tab in your dashboard. You can rate your sleep quality, mood, energy, physical activity, and stress level on a simple 1-4 scale each day. Use the calendar to select any date, set your values with the sliders, and save. Over time, you will see patterns emerge in your Progress page.
What are Circles and how do they work?
Circles let you organize your connections into trust levels: General (acquaintances), Close Friends, and Family. When you post in your feed or save diary entries, you choose which circle can see them. This gives you full control over your privacy — share as much or as little as you want with each group.
Is my data secure?
Absolutely. We use industry-standard encryption to protect your data both in transit (HTTPS/SSL) and at rest. Our platform includes CSRF protection, secure session management, strict Content Security Policy headers, and full GDPR compliance. You can view, export, or delete your data at any time from your Settings.
How do alerts and triggers work?
You can set well-being alerts for people you care about. Visit their profile and tap the Triggers button to define thresholds — for example, get notified if their mood drops below 2 or their stress rises above 3 for a number of consecutive days. You will receive an email alert when a pattern is detected, so you can reach out with support.
How do I change my language preference?
You can change the language at any time using the language selector at the top of any page. TheraSocial supports English, Hebrew, Arabic, and Russian, with full right-to-left support for Hebrew and Arabic.
How do I connect with friends and family?
Go to the Connections tab to search for users by name or email. You can also share your personal invite link via email, SMS, or WhatsApp. Once connected, you can assign people to your trust circles, send private messages, view their shared diary updates, and set well-being alerts for them.
How do I see my progress over time?
The Progress page shows your well-being data as visual charts and graphs. Track how your sleep, mood, energy, physical activity, and stress change over weeks and months. Look for patterns — for example, how exercise affects your mood the following day.
How do I send a private message?
Go to the Messages tab and select a connection. You can type a custom message or use the template button for quick supportive messages when you are not sure what to say. All messages are sent through encrypted channels.
How do I update my profile and settings?
In the Settings section, you can update your bio, interests, occupation, goals, and timezone. You can also change your password, toggle notifications and daily diary reminders, export your data, or delete your account.
How do I delete my account?
Go to Settings, scroll to the bottom, and select Delete Account. You will be asked to confirm. Please note that this action is permanent and cannot be undone — all your data will be removed from our servers.
Can I export my data?
Yes. In your Settings, you will find a Data Export option. This allows you to download all your personal data in accordance with GDPR data portability rights. Your export will include your diary entries, profile information, and connection history.
How do I reset my password?
Click on "Forgot Password" on the login page. Enter your email address, and we will send you a secure link to reset your password. You can also sign in using a magic link sent to your email.